Close the
Experience Gap 
before your customers walk away

The 2025 CX Leaders Trends & Insights Report: Consumer Edition from Execs in the Know is here.

From disconnected moments to
a seamless customer journey

Imagine your customer’s journey like a marble-run: Every turn, ramp, and loop designed to keep momentum going. One break in the path, and the experience stops. We call it the Experience Gap and this report shows you how to keep that momentum rolling.

See the trends shaping CX in 2025

Identify where your journey breaks down

Build a co-intelligent CX model

Explore the 2025 trends, from AI-powered personalization to the rebirth of human connection in digital-first journeys.

Learn why self-service is rising, but still falling short of consumer expectations, and how automation without a strategy leads to broken customer handoffs.

See the blueprint for combining smart tech with empowered people for faster, smoother, and more loyal customer experiences.

Why you can’t ignore the Experience Gap

Loyalty, revenue, and trust are all at risk if you don’t act now.

Half of customers will leave

82% of customers will spend more due to great customer service

Design CX that
scales

Catch customers before they walk after just one poor interaction. This report shows you how to prevent it.

We'll show you how to turn support into a growth driver and profit center.

Through a holistic CX transformation and technology-agnostic approach, we help brands bridge the experience gap.

Want to talk to a CX Strategist?

Rethink customer experience from the inside out. Whether you need to fix self-service, retrain teams, or overhaul operations, we’ve done it. Let’s talk. 

We’ll build you a smarter CX plan

Through our people-first approach, we combine proven strategies with digital and AI innovation to redefine customer experiences. With our wealth of tech knowledge, we use best-of-breed tools, whether yours or ours, to deliver data-driven CX at scale.

Customer care support

Digital CX & automation

CX strategy & consulting

Sales & revenue generation

Global reach & power

Multichannel, multilingual, and
always on-support that builds loyalty, delivered by agents trained to sound like your brand, not a script.

AI Driven chatbots, intelligent routing, and workflow automation that lower costs and boost satisfaction, without compromising the human touch.

From journey mapping to operational design, our experts turn insight
into action to optimize every
customer moment.

Revenue-focused support teams trained to convert, cross-sell, and upsell, embedded with your targets and tone.

A dynamic mix of onshore, nearshore, and offshore delivery, custom built for cost-efficiency, cultural fit and performance at scale.

Real client result

Real client result

Real client result

Real client result

Real client result

More from Transcom:

Ready to transform
your CX Strategy?

Download the report and get ahead of the curve.

Data Protection Notice & Cookie Policy

Close the Experience
Gap before your customers walk away

We’ll build you
a smarter CX plan

Ready to transform
your CX Strategy?

Download the report and get ahead of the curve.